Responsible Gaming

Our Commitment to Safe Gaming

At Mecca Bingo, we believe that gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players' wellbeing.

Age Verification

Mecca Bingo is only available to players aged 18 years or over (or the legal age for gambling in your jurisdiction). We take age verification seriously and reserve the right to request proof of identity at any time. By accessing our services, you confirm that you meet the legal age requirement in your country.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Hiding or lying about gambling activity or spending
• Neglecting family, work, or personal responsibilities due to gambling
• Feeling anxious, irritable, or depressed when not gambling
• Needing to gamble with increasing amounts to achieve the same excitement
• Borrowing money or using credit to fund gambling
• Experiencing relationship problems related to gambling
• Failed attempts to control or stop gambling
• Gambling to escape problems or negative emotions

Self-Help Tools

We provide a range of tools to help you maintain control of your gaming:

• Deposit Limits: Set daily, weekly, or monthly spending limits on your account
• Loss Limits: Restrict the amount you can lose within a specified timeframe
• Reality Checks: Receive regular reminders of how long you have been gaming and how much you have spent
• Self-Exclusion: Temporarily or permanently close your account if you feel your gambling is becoming problematic
• Account Breaks: Take a break from gaming for a set period
• Cooling-Off Period: Request a mandatory pause before re-accessing your account

To access these tools, please visit your account settings or contact our customer support team.

Support Organisations

If you or someone you know is struggling with gambling, help is available. We recommend reaching out to one of the following organisations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gamblers and their families
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling in the UK
  Website: www.gamstop.co.uk
  Telephone: 0800 197 8000
• Gamblers Anonymous – Peer support and recovery meetings
  Website: www.gamblersanonymous.org.uk
  Helpline: 0330 094 0322

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Take Action Now

If you believe you have a gambling problem, please seek help immediately. Problem gambling affects not only you but also your family and loved ones. Recovery is possible, and support is available.

Contact one of the organisations listed above today. They offer free, confidential advice and support with no judgement.

More Information

For more information about responsible gaming, please visit the Gambling Commission's website: www.gamblingcommission.gov.uk